Hotel Aurus by Adrez

This is a beautiful old property. Located between the Charles bridge and old town square, both are a few minutes away. We had a suite, it was gorgeous with an original painted ceiling. Lift access to all floors. This is an internet hotel, so no reception service and you get a code for the door which also operates your room key. Outside there are bars, shops, ATM’s and all you need. I would have given 5 stars, but there was a couple of issues.

What could be improved: Slow or no reply to messages sent to reception. We had no hot water for our last two days. There was a partition door to another apartment and they were noisy, we could hear every word

Great property and location with views

What could be improved: When we arrived the Soap dispenser in the shower was not stuck to the wall.

The location is the best for this area. Both of my girls, 18 and 16, loved the location. Starbucks and restaurants across the street! My daughters were in heaven and thanked me for selecting this hotel makng their trip to Prague very enjoyable. That says a lot considering that we visited Prague 1 at least seven times in the last four years.

What could be improved: We never received the six digit code to enter the hotel or room, therefore, I spent almost an hour trying to find Central Reception downtown Prague. In the end, I was finally able to reach them by phone and they texted me the code. I would suggest having Central Reception call each guest a day or two before to ensure they received the code and answer any questions that they may have. Again, loved the stay, but it was stressful since this was my first stay at your hotel. Parking is a nightmare so I would recommend going out of your way to assist future guests understanding parking options and assist them in making parking reservations.