Fairmont Golden Prague

اقامه ملكيه

كل شي قريب من المكان والاقامه خيال والموظفين طيبين جداً وخدمتهم روياااال

What could be improved: لاشي

Finally, a 5* hotel worth 10 points; superb location; marvelous views; beautiful room; kind-hearted

We have visited quite a few 5* hotels both in the Czech Republic and in Europe, but, ladies and gentlemen, this is THE one:

- absolutely gorgeous staff from the very beginning to the end - bellmen, receptionists, waiters, concierge - all of them smiling, polite, kind and helpful

- our stay was a surprise gift for my boyfriend for his birthday, and Royal Service did all they could to make it unforgettable, providing us with a complimentary bottle of champagne (real champagne, not Bohemia sekt like in some other "5-stars" hotels), tasty cake, a personalized note, cute baloons and even photos in frames
- our room 712 was simply perfect - with all the stylish and luxurious details and finishings you can imagine and beautiful views of the Vltava river and Faculty of Law. Super huge (offering both bathtub and walk-in shower) bathroom with Le Labo cosmetics. The bed was very comfortable.

- beautiful premises of the hotel, breathing with style and luxury - be it the lobby, Golden Lounge, elevators, restaurants, bars, spa & wellness area, gym, or even such "unimportant" places like the corridors.

- when we were checking out (very sad that our experience is coming to an end), a super kind lady (I think she was the manager) said: "Would you like to stay with us a couple more hours?". Indeed, we received a complimentary late checkout, allowing us to enjoy everything the hotel has to offer for four more hours. Out of this world.

- we had access to the Golden Lounge - this is a gem even for such a beautiful hotel - we loved everything - relaxing, warming, cozy atmosphere, super kind staff, marvelous canapés and choice of books to read

- Golden Eye bar offered us stunning views of night Prague, professional staff (the door lady addressing you by your surname when you come back from the restroom), stylish and savory drinks as well as tasty banh mi sandwiches.

What could be improved: I have to continue here as I have reached the limit of characters for the "PROS" part haha:

- we loved the spa with the very unique indoor/outdoor pool and outdoor whirlpool as well as a beautiful garden; special shout out to perhaps the most beautiful changing rooms/showers area I've ever seen; we also very much enjoyed modern gym with very decent choice of high-quality Technogym equipment


Now just a few VERY minor issues which I honestly mention only because I know they would like to hear how to provide even better services:

- while we truly enjoyed the ambiance of the Greenhouse restaurant as well as the food (try kulajda!), we waited for it a bit longer than we expected;

- water temperature in the shower sometimes changed rapidly within a few seconds (e.g. from pleasantly hot to very cold) - this issue seemed to stop after a few "tries" so it is not a big deal;

- we were not able to quite figure out the lockers system in SPA changing rooms, however very kind lady from housekeeping staff showed us what to do

- for some reason, there are not toilet brushes in the hotel - not in the restaurants/bar nor in the room

Passable

New building.

What could be improved: The staff is unprofessional, constantly forgets orders, and there are repeated issues with card payments. Even basic menu items like ‘fresh cutters’ are unfamiliar to the restaurant team. Breakfast ahould be better at 5 stars.